Return & Refund Policy

1. Nature of Our Services (Digital Goods)

SiraLove (https://siralove.online/) provides automated, personalized digital websites and keepsakes. Because our services involve immediate automated provisioning—including custom URL reservation, cloud asset hosting, database allocation, and real-time generation—they are classified as custom personalized digital goods and services.

2. Standard Refund Policy

3. Eligible Refund Scenarios (100% Refund Guaranteed)

We are dedicated to fair and transparent service. A 100% full refund will be promptly issued under any of the following circumstances:

• Duplicate Transactions: If your card or account was charged more than once for the same order due to a network glitch or gateway timeout.
• Technical Delivery Failure: If our automated platform experiences a critical technical failure and we are unable to activate or deliver your completed surprise website within 24 hours of successful payment confirmation.
• Pre-Activation Cancellation: If you notify us and request a cancellation before your order is processed or your custom site is set to Live status.

4. Bank Transfer Slip Verification & SLA

For customers paying via manual Bank Transfer:

• Bank slips are reviewed within our guaranteed 3-hour SLA window during working hours.
• Illegible or Mismatched Slips: If a deposited receipt is blurry, cut off, or shows a mismatched amount, your order is NOT cancelled. Our team will contact you via WhatsApp (+94 76 643 7197) and allow you to submit a clear slip without any extra charge or penalty.

5. Refund Request Process & Timeframe

If you meet any of the eligible refund criteria outlined in Section 3, requesting your refund is simple:

1. Send an email to pasinduvidushan258@gmail.com or message our WhatsApp support at +94 76 643 7197.
2. Include your Order ID / Transaction Reference, the email used during checkout, and a brief description of the issue (e.g. duplicate charge).
3. Our verification team will review your request within 24 hours.

6. Chargebacks & Friendly Resolution

We kindly request our customers to reach out to our dedicated 24/7 WhatsApp helpdesk before initiating a bank chargeback. Almost all issues (receipt clarification, photo adjustment, link changes) can be resolved immediately by our engineering team within minutes.